Frequently Asked Questions
Everything you need to know about your distraction-free writing experience.
What is the typical shipping timeframe for domestic orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days via carbon-neutral ground shipping.
Do you offer international shipping and handle customs fees?
Yes, we ship worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes levied by their local government upon arrival.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging for a full refund, minus shipping costs.
Does my Freewrite device come with a manufacturer warranty?
Every new device includes a one-year limited warranty that covers hardware defects and malfunctions under normal use conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for eligible customers.
How do I sync my documents to the cloud?
Your device automatically syncs via Wi-Fi to Postbox, our secure cloud service, which can then export your work directly to Dropbox, Google Drive, or Evernote.